Terms of Service

Effective Date: January 1, 2025

1. Introduction

Welcome to TaxFileDesk, a remote tax filing and document submission helpdesk. By accessing or using our services, you agree to these terms.

2. Services

TaxFileDesk provides remote tax filing assistance and guidance on submitting required documents to relevant authorities.

3. Info Products

We offer digital products such as guides, templates, and training materials related to tax obligations and document preparation.

4. Goods

We sell physical items including document organizers and printed reference materials.

5. Ordering and Payment

To engage a service, purchase an info product, or order goods, select your option on taxfiledesk.com and complete the electronic payment process. Accepted methods include credit card, debit card, and e-transfer.

6. Refund Policy

6.1 Services

Clients may request a full refund within 7 days of service engagement if no substantive work has commenced. Once preparatory work or filings have begun, no refund is available. Clients may request a one-time appointment change up to 48 hours before the scheduled time via the Customer Support Form, after which a missed appointment is treated as completed and no refund is permitted.

6.2 Info Products

Digital products may be fully refunded within 14 days of purchase provided no download or access has occurred. Once access is granted, no refund is available.

6.3 Goods

Physical items may be assessed for eligibility within 30 days of delivery. Goods must be unused and in original packaging. After inspection, a full refund will be issued minus any shipping charges. Customized or personalized items are not eligible for a refund due to their bespoke nature.

6.4 Refund Method

Approved requests are processed within 10 business days and refunded via the original payment method or via e-transfer to an account designated by the client.

7. Rescheduling

Appointments for services may be rescheduled once up to 48 hours before the scheduled time using the Customer Support Form. Changes made outside this window will be considered a completed session and no refund is permitted.

8. Limitation of Liability

TaxFileDesk is not liable for errors by external agencies or unforeseen processing delays. Our total liability is limited to the amount paid for the particular service, product, or good.

9. Governing Law

These terms are governed by the laws of Ontario, Canada.

10. Contact Us

TaxFileDesk

Address: 301 Front St W, Toronto, ON M5V 2T6, Canada

Phone: +14164519152

Business ID: 596655567

For any inquiries, please complete our Customer Support Form.