Frequently Asked Questions

You can upload your files directly through our secure portal at taxfiledesk.com. Accepted formats include PDF, JPEG and PNG. Once submitted, you’ll receive confirmation and tracking updates.

Yes. We use industry-standard encryption and protected servers to maintain confidentiality throughout the upload, storage and review process.

After you submit your documents, our support specialists typically review and respond within two business days. Time may vary depending on volume and complexity.

Absolutely. Log back into your account, navigate to the submission section and upload any additional forms or receipts. We’ll notify you once they’re processed.

Our main office is at 301 Front St W, Toronto, ON M5V 2T6, Canada. All remote support services are managed from this location to serve clients nationwide.

You can upload your documents via our encrypted client portal on TaxFileDesk. Simply log in, choose the secure upload section, and follow the step-by-step prompts to submit PDFs or images of your forms. Data is protected with multi-layer encryption and restricted access controls.

Our system accepts PDF, JPEG, PNG and other common document formats. If you have paper documents, you can take clear photos or scan them, then upload directly. Each submission slot clearly indicates accepted file types and size limits.

Yes, once your documents are uploaded, you can monitor real-time progress in your dashboard. You’ll see statuses such as “Under Review,” “Additional Info Needed,” and “Ready to Submit.” Email notifications alert you to any changes.

TaxFileDesk offers live chat support, email assistance at support@taxfiledesk.com, and scheduled phone calls at +14164519152. Our helpdesk is staffed Monday to Friday from 8 AM to 6 PM EST to guide you through every step.

If you need to amend any details after submission, navigate to your submissions list, select the affected file, and click “Request Amendment.” Provide the corrected documents, and our team will review and confirm the update promptly.

Yes, you can manage filings for multiple tax periods within one TaxFileDesk account. Simply select the desired tax year during the initial setup for each filing, and upload documents accordingly.